Last Update: January 2026
At Oxworks / Alumatex, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services.
1. Information We Collect
We may collect personal information you provide voluntarily, including:
Name, email address, phone number, and postal address.
Information from sample requests, product enquiries, or online forms.
Details of your projects, preferences, or specifications if you request technical support.
Usage data automatically collected via cookies or analytics, including IP addresses, browser type, and pages visited.
2. How We Use Your Information
We use your information to:
Respond to enquiries, provide quotes, or fulfil sample requests.
Deliver our products and services efficiently.
Improve our website, services, and customer experience.
Send updates, newsletters, and marketing communications (where you have opted in).
Comply with legal obligations.
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
Trusted third-party service providers for website hosting, analytics, or project support.
Regulatory authorities when required by law.
4. Cookies & Tracking
Our website uses cookies and analytics tools to improve your browsing experience and gather anonymous usage data. You may disable cookies in your browser settings, but some features may not function correctly.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. However, no online system is completely secure.
6. Your Rights
Under Australian privacy law, you may:
Access the personal information we hold about you.
Request correction of any inaccurate information.
Opt out of marketing communications at any time by contacting info@alumatex.com.au.
7. Retention of Information
We retain personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
8. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be posted on our website with the effective date.
9. Contact Us
If you have questions about this Privacy Policy, please contact:
Email: info@alumatex.com.au
Phone: 1300 988 097